Vehicle recall 12V308000 · July 2, 2012
Mack Granite (gu), Pinnacle (chu) and 1 more model
Hardware used to secure the windshield wiper linkage to the wiper motor may not be sufficiently torqued, and may cause the windshield wiper linkage to detach from the wiper motor.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Mack is recalling certain model year 2012 chu, cxu, and gu vehicles, manufactured from October 10, 2011, through November 17, 2011. Hardware used to secure the windshield wiper linkage to the wiper motor may not be sufficiently torqued, and may cause the windshield wiper linkage to detach from the wiper motor. As a result, the windshield wipers will not function.
- Consequence
- If this occurs, under certain driving conditions the driver's visibility will be reduced, increasing the risk of a crash.
- Remedy
- Mack will notify owners, and replace the hardware on affected vehicles, free of charge. The safety recall began on August 22, 2012. Owners may contact mack trucks at 1-800-866-1177.
- Notes
- Macks recall number is SC0364.CUSTOMERS may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Recall details
- NHTSA campaign
- 12V308000
- Reported to NHTSA
- July 2, 2012
- Filed by
- MACK TRUCKS, INC
- Manufacturer campaign
- SC3064
- Owner notification
- August 22, 2012
- Vehicles potentially affected
- 1,174
- Initiated by
- the manufacturer
- Components
- Visibility › Windshield wiper/washer › Linkages
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- Mack Granite (gu) (2012): 2012
- Mack Pinnacle (chu) (2012): 2012
- Mack Pinnacle (cxu) (2012): 2012
Has your Mack been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. A Mack dealer can also check your VIN. Recall repairs are free.