Vehicle recall 12V384000 · August 3, 2012
Glaval Bus Entourage, Glaval Primetime and 3 more models
Increased friction between the rear plate assemblies, p/no.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Glaval Bus is recalling certain model year 2011-2012 transit buses equipped with Speciality Manufacturing Inc. (SMI) ProLo roof escape hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in opening force of the ProLo roof hatches that exceeds Federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."
- Consequence
- In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.
- Remedy
- Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.
- Notes
- Owners may also contact The National Highway Traffic SafetyAdministrations Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to WWW.SAFERCAR.GOV.
Recall details
- NHTSA campaign
- 12V384000
- Reported to NHTSA
- August 3, 2012
- Filed by
- GLAVAL BUS DIVISION
- Owner notification
- August 17, 2012
- Vehicles potentially affected
- 90
- Initiated by
- NHTSA’s Office of Defects Investigation
- Components
- Structure › Body › Roof and pillars
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- Glaval Primetime (2011-2012): 2012, 2011
- Glaval Sport (2011-2012): 2012, 2011
- Glaval Titan II (2011-2012): 2012, 2011
- Glaval Universal (2011-2012): 2012, 2011
- Glaval Bus Entourage (2011-2012): 2012, 2011
Has your Glaval been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. A Glaval dealer can also check your VIN. Recall repairs are free.