Vehicle recall 13V591000 · November 22, 2013
2009-2010 Volvo Bus 9700
After being altered, the buses have an insufficient number of emergency exit windows on the passenger side of the bus.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2010 9700 motor coaches modified January 11, 2012, through September 18, 2012 to provide wheel chair access. After being altered, the buses have an insufficient number of emergency exit windows on the passenger side of the bus. As such, these buses fail to conform with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 217, "Bus Emergency Exits and Window Retention and Release."
- Consequence
- In the event of an emergency, an insufficient number of emergency exits may delay an occupants egress of the bus, increasing the risk of personal injury.
- Remedy
- Volvo will notify owners and dealers will install an additional emergency exit window, free of charge. The recall began on January 16, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's recall number is SR13-92.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
- NHTSA campaign
- 13V591000
- Reported to NHTSA
- November 22, 2013
- Filed by
- Volvo Bus Corporation
- Manufacturer campaign
- SR13-92
- Owner notification
- January 16, 2014
- Vehicles potentially affected
- 10
- Initiated by
- the manufacturer
- Components
- Structure › Body
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- Volvo Bus 9700 (2009-2010): 2010, 2009
Has your Volvo Bus been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. A Volvo Bus dealer can also check your VIN. Recall repairs are free.