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Vehicle recall 16V708000 · October 4, 2016

Road Rescue Duramedic, Promedic and 3 more models

These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.

Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.

Summary
REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
Consequence
The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
Remedy
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Recall details

NHTSA campaign
16V708000
Reported to NHTSA
October 4, 2016
Filed by
REV Ambulance Group Orlando, INC.
Owner notification
November 20, 2016
Vehicles potentially affected
145
Initiated by
the manufacturer
Components
Electrical system › Software
Recall 16V708000 on nhtsa.gov, with the manufacturer’s documents

Vehicles covered

As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.

Has your Road Rescue been repaired?

Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.

NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. A Road Rescue dealer can also check your VIN. Recall repairs are free.