Vehicle recall 19V792000 · November 4, 2019
Western Star 4900 and 5700
Due to improper adhesive, the vent window may detach from the vehicle.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
- Consequence
- If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
- NHTSA campaign
- 19V792000
- Reported to NHTSA
- November 4, 2019
- Filed by
- Daimler Trucks North America LLC
- Manufacturer campaign
- FL-836
- Owner notification
- September 21, 2020
- Vehicles potentially affected
- 2,725
- Initiated by
- the manufacturer
- Components
- Visibility › Defroster/defogger/HVAC system › Rear window
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
Has your Western Star been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. A Western Star dealer can also check your VIN. Recall repairs are free.