Vehicle recall 21V572000 · July 27, 2021
2020-2021 Utilimaster Walk-IN Van
The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.
- Consequence
- The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.
- Remedy
- Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-19.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
- NHTSA campaign
- 21V572000
- Reported to NHTSA
- July 27, 2021
- Filed by
- Shyft Group
- Manufacturer campaign
- 21-19
- Owner notification
- October 15, 2021
- Vehicles potentially affected
- 4,885
- Initiated by
- the manufacturer
- Components
- Structure › Body › Bumpers; Structure › Frame and members
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- Utilimaster Walk-IN Van (2020-2021): 2021, 2020
Has your Utilimaster been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. A Utilimaster dealer can also check your VIN. Recall repairs are free.