Vehicle recall 21V931000 · November 29, 2021
Mercedes-Benz EQS 450, EQS 580 and 2 more models
The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
- Consequence
- Driver distraction can increase the risk of a crash.
- Remedy
- MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
- NHTSA campaign
- 21V931000
- Reported to NHTSA
- November 29, 2021
- Filed by
- Mercedes-Benz USA, LLC
- Manufacturer campaign
- 2022010003
- Owner notification
- January 25, 2022
- Vehicles potentially affected
- 227
- Initiated by
- the manufacturer
- Components
- Electrical system › Software
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- Mercedes-Benz EQS 450 (2022): 2022
- Mercedes-Benz EQS 580 (2022): 2022
- Mercedes-Benz S 500 (2022): 2022
- Mercedes-Benz S 580 (2021): 2021
Has your Mercedes-Benz been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. Recall repairs are free.