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Vehicle recall 23V420000 · June 9, 2023

Ford Expedition, Lincoln Navigator and 4 more models

The owner's manual does not include instructions for adjusting or removing certain head restraints.

Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.

Summary
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Consequence
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Recall details

NHTSA campaign
23V420000
Reported to NHTSA
June 9, 2023
Filed by
Ford Motor Company
Manufacturer campaign
23C20
Owner notification
July 21, 2023
Vehicles potentially affected
691,133
Initiated by
the manufacturer
Components
Equipment › Other › Owners/service/other manual
Recall 23V420000 on nhtsa.gov, with the manufacturer’s documents

Vehicles covered

As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.

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