Vehicle recall 23V897000 · December 22, 2023
New Flyer XE35, XE40 and 1 more model
Due to a software error, unintended acceleration may occur during certain conditions.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- New Flyer of America, Inc. (New Flyer) is recalling certain 2021-2023 XE35, XE40 and 2023 XE60 battery electric transit buses. Due to a software error, unintended acceleration may occur during certain conditions.
- Consequence
- Unintended acceleration can increase the risk of a crash.
- Remedy
- New Flyer will update the vehicle software, free of charge. Owner notification letters were mailed February 13, 2024. Owners may contact New Flyer customer service at 1-800-241-2947. New Flyer's number for this recall is R23-023.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
- NHTSA campaign
- 23V897000
- Reported to NHTSA
- December 22, 2023
- Filed by
- New Flyer of America, Inc.
- Manufacturer campaign
- R23-023
- Owner notification
- February 13, 2024
- Vehicles potentially affected
- 246
- Initiated by
- the manufacturer
- Components
- Vehicle speed control
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- New Flyer XE35 (2021-2023): 2023, 2022, 2021
- New Flyer XE40 (2021-2023): 2023, 2022, 2021
- New Flyer XE60 (2023): 2023
Has your New Flyer been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. A New Flyer dealer can also check your VIN. Recall repairs are free.