Vehicle recall 24V031000 · January 19, 2024
2011-2019 Ford Explorer
The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
- Consequence
- A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
- NHTSA campaign
- 24V031000
- Reported to NHTSA
- January 19, 2024
- Filed by
- Ford Motor Company
- Manufacturer campaign
- 24S02
- Owner notification
- July 18, 2024
- Vehicles potentially affected
- 1,889,110
- Initiated by
- NHTSA’s Office of Defects Investigation
- Components
- Structure › Body › Roof and pillars
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
Has your Ford been repaired?
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NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. Recall repairs are free.