Vehicle recall 24V688000 · September 13, 2024
Mercedes-Benz AMG CLE53, CLE 300 and 3 more models
A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving…
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
- Consequence
- An automatic emergency braking system that does not function as intended can increase the risk of a crash.
- Remedy
- Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
- NHTSA campaign
- 24V688000
- Reported to NHTSA
- September 13, 2024
- Filed by
- Mercedes-Benz USA, LLC
- Owner notification
- November 1, 2024
- Vehicles potentially affected
- 2,025
- Initiated by
- the manufacturer
- Components
- Equipment › Electrical › Infotainment › Software; Parking brake › Electrical › Control module › Software; Back over prevention › Automatic system braking
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- Mercedes-Benz AMG CLE53 (2024): 2024
- Mercedes-Benz CLE 300 (2024): 2024
- Mercedes-Benz CLE 450 (2024): 2024
- Mercedes-Benz E 450 (2024): 2024
- Mercedes-Benz E350 (2024): 2024
Has your Mercedes-Benz been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. Recall repairs are free.