Vehicle recall 24V807000 · October 25, 2024
Mercedes-Benz S 500, Mercedes-Benz S 580 and 1 more model
The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
- Consequence
- A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
- Remedy
- Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall details
- NHTSA campaign
- 24V807000
- Reported to NHTSA
- October 25, 2024
- Filed by
- Mercedes-Benz USA, LLC
- Manufacturer campaign
- 2024110002
- Owner notification
- December 6, 2024
- Vehicles potentially affected
- 21
- Initiated by
- the manufacturer
- Components
- Communication › Auto crash notification; Electrical system › Software
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- Mercedes-Benz S 500 (2021): 2021
- Mercedes-Benz S 580 (2021): 2021
- Mercedes-Maybach S 580 (2021): 2021
Has your Mercedes-Benz been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. Recall repairs are free.