Vehicle recall 24V899000 · November 27, 2024
Keystone Arcadia and Cougar
The pin box fasteners may have been improperly tightened.
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Keystone RV Company (Keystone) is recalling certain 2025 Arcadia and Cougar trailers equipped with Curt Helux Pin Boxes. The pin box fasteners may have been improperly tightened.
- Consequence
- The fasteners can loosen and fall out, allowing the towed vehicle to detach from the pin box and increasing the risk of a crash.
- Remedy
- Dealers will tighten the pin box fasteners, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-459.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall details
- NHTSA campaign
- 24V899000
- Reported to NHTSA
- November 27, 2024
- Filed by
- Keystone RV Company
- Manufacturer campaign
- 24-459
- Owner notification
- December 10, 2024
- Vehicles potentially affected
- 303
- Initiated by
- the manufacturer
- Components
- Trailer hitches › Fifth wheel assembly
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
- Keystone Arcadia (2025): 2025
- Keystone Cougar (2025): 2025
Has your Keystone been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. A Keystone dealer can also check your VIN. Recall repairs are free.