Vehicle recall 25V404000 · June 13, 2025
2021-2025 Ford Mustang Mach-E
In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is…
Source: NHTSA data as of September 22, 2026. Last refreshed Sep 23, 2026, 2:43 AM UTC.
- Summary
- Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
- Consequence
- The inability to enter or exit the vehicle in an emergency increases the risk of injury.
- Remedy
- Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.
Recall details
- NHTSA campaign
- 25V404000
- Reported to NHTSA
- June 13, 2025
- Filed by
- Ford Motor Company
- Manufacturer campaign
- 25S65
- Owner notification
- July 10, 2025
- Vehicles potentially affected
- 197,432
- Initiated by
- NHTSA’s Office of Defects Investigation
- Components
- Electrical system › Body control module › Software; Latches/locks/linkages › Doors › Latch
Vehicles covered
As listed by NHTSA. A recall usually covers only some vehicles of each model and year, often a production date range.
Has your Ford been repaired?
Recalls here come from NHTSA’s records for the model and year. Not every vehicle of a model is included in every recall, and this site can’t see whether a repair has been done. Only a VIN lookup can tell you that.
NHTSA’s VIN search doesn’t show recalls that were already repaired, recalls more than 15 years old, or some small manufacturers’ recalls. Recall repairs are free.